RETURNS AND EXCHANGE POLICY


RETURNS AND EXCHANGE POLICY

RETURN

If the product is damaged or you received a different product as shown on the website and you’d like to return the product, please inform us within 7 days of the receipt of the product by writing to us at threadcasa@gmail.com with order number, full name and images of the damaged product and someone from our customer care team will contact you within 1-2 business days and will guide you through the process.

We request you to please assist them if they ask you for further information or photographs to access your return request.

The cost of shipping in case of damage or wrong product will be borne by ThreadCasa.

 

EXCHANGE

If you’d like to exchange the product you have ordered, please inform us within 7 days of the receipt of the product by writing to us at threadcasa@gmail.com with order number, full name and image of the product with the reason and someone from our customer care team will contact you within 1-2 business days and will guide you through the process.

We request you to please assist them if they ask you for further information or photographs to access your return request.

The cost of shipping in case of exchange is to be borne by the customer.

Please note all products under SALE tab are not valid for exchange.

Once you have emailed us and your return or exchange request has been agreed, please ship out the product to the below address:

ThreadCasa

D-60, Sector 36

Noida - 201303

Mobile: +91 9818082316

ThreadCasa reserves the right to refuse an exchange of product purchased from ThreadCasa if the product is not received in its original condition, or is received damaged or has been found to be used. All products to be returned must be notified to ThreadCasa within 7 days of receipt of your order and dispatched within 10 working days of the receipt of the order. We would require you to deliver all the original documents with the product.

As a company policy we do not provide refund on any product sold. Once the ThreadCasa products are sold they can be exchanged for replacement only of same or higher value.